Frequently Asked Questions

Products

We are selling our carefully curated products only through our Novenary website at the moment. However, make sure to follow us on social media and be sure to keep a watchful eye on our website for upcoming announcements and stockists.

Our products are made with the utmost quality and luxury blends of aromatic essential oils. Our chemical free and UK based products are approved by the IFA (international federation of aromatherapists) because we pride ourselves on being ethical and sustainable.

We are incredibly excited about the upcoming products and developments to the Novenary brand and product range. We will be updating our website and social media platforms as soon as more releases are scheduled.

While there are basic rules for mixing blends (each needs a base, middle and top note, for instance), the way a fragrance is balanced is a rather subjective matter. As Novenary was inspired by the desire to help others, Gemma used her own experience of imbalance to develop three distinct mixes to help ease today’s challenges.

AUM

The word Aum comes from Sanskrit and signifies the essence of the ultimate reality and consciousness. The supreme and most sacred syllable, it contains three sounds (a), (u) and (m) which are believed to be the spoken essence of the universe. Aum (or Om) is uttered as a mantra, in affirmation and blessings.

Designed to introduce peace and tranquillity into your world, Aum’s strongest scent comes from Vetiver, which is native to India. It is fragrant, sharp and earthy and can transport you to temperate climes, where warm breezes waft and envelop. The associated crystal, amethyst, encourages relaxation and rest.

WAFIRA

Meaning abundance, prosperity and good fortune in Arabic, Wafira is an opulent blend. Its predominant aroma comes from the magical Immortelle – the ‘everlasting’ oil, which is native to North Africa, Crete, Madagascar and parts of Asia.  

Immortelle is strongly associated with healing – the plant’s bright yellow flowers represent triumph over adversity as it can grow in the most inhospitable circumstances. Citrine is the stone of abundance and positivity.

ESHGHAM

Persian for ‘my love’, this blend centres on the evocative scent of Rose Maroc. Aphrodite, Goddess of Love, is said to have created the rose from her tears and the blood of her lover Adonis.

Rose Maroc has been a precious commodity for centuries, partly for its anti-ageing properties but also because its beguiling aroma is comforting and relaxing.

Its complex, full-bodied, sweet floral scent is uplifting and nurturing. The oil is accompanied by a rose quartz – the love stone.

Payment

We are proud to be able to offer a variety of payment options to suit your needs. We accept all leading providers, including Visa, Mastercard, Amex, Maestro, ShopPay, Apple Pay,Google Pay, AmazonPay and Paypal.

Currently, we have no instalment payment methods available, but there are third parties such as Paypal that can help spread payments to ensure that your shopping experience is not hindered and made easier through a payment plan that suits you.

Yes, we do. Novenary gift cards start from as little as £15.00 and are valid for up to 12 months from the date of purchase, perfect for any occasion.

Sustainability

Novenary prides itself on being ethical and sustainable. Our products have not and will not ever be tested on animals. We have carefully selected our suppliers to ensure the companies we work with have the same values and ethics.

Novenary is committed to being green and upholding the ethos of progressive sustainability when it comes to our products, and we make our packaging as eco friendly as possible. We ensure that our carbon footprint is minimal in every way that we can and intend to only improve to reach carbon neutrality.

While we always strive to be as environmentally friendly as we possibly can in order to get the best quality candles, they do contain beeswax within the natural soy wax we use, making them non-vegan. All personal care products, are vegan.

Delivery

Novenary ships throughout the entirety of the UK. If you live somewhere that tends to struggle with shipping, please do get in touch, and we will be happy to address your concerns and give you accurate information.

We hope that you love your Novenary purchase. However, if you change your mind on the purchase, we offer a 14-day return policy from the date of delivery, providing the item is in the original packaging and unused.

We offer free delivery on all orders over £50.00, and a charge of £6.00 for anything under £50.00 depending on location.

As we ship with DPD, you will be issued a tracking code directly from them as soon as it is available. With this, using their portal, you will be able to see all of the information you need.

Business

We are dedicated to promoting the benefits of our industry as much as possible. Please get in touch at enquiries@novenary.com and we will be more than happy to help if we can.

We welcome stockists and would be delighted to hear fromyou. Please do not hesitate to contact Novenary at enquiries@novenary.com.

If for any reason you need to make a complaint, please send us an email to enquiries@novenary.com